Please note we operate a cancellation policy of 48 hours prior to arrival. Cancellations received less than 48 hours prior to arrival or failure to cancel will incur a charge equivalent to the total stay. Please note, when booking any special offers that require full prepayment at the time of booking, all payments are non transferable and non refundable in the event of cancellation.
On arrival, any non prepaid bookings will require a card authorisation for the value of the total stay and any prepaid stays will require a card pre-authorisation of £50 to cover any extras. Any pre-authorisations can be cancelled if you wish to settle your account with a different payment method.
All our public areas, function rooms and bedrooms are strictly Non Smoking. Failure to comply with these procedures will allow the Hotel the prerogative of a minimum £100.00 supplement charge to clean the room. In case of this event and if the room will have to be left out of service, the Hotel reserves the right to charge the equivalent of a daily room rate for each day.
Key & Key Card
Please keep your key and key card with you and let us know if you misplace your key. Keys should be left at reception on departure. For your own security please present your key card when charging services to your room account. There will be a £25 charge for the loss of your room key.
Safety, Security & Car Parking
Cars may be parked at the hotel, free of charge. No responsibility will be taken for any loss or damage. Please ensure that your vehicle is locked and any valuables are removed.
Credit Cards Accepted
We accept the following cards:
American Express, Maestro, MasterCard, Solo, Visa / Delta, Connect
The internet access services, comprising the wireless service ( the “Service”) are provided to you by Seckford Hall Hotel, Great Bealings, Woodbridge IP13 6NU (“we”/”us”/”our”). By gaining access to the Service, you agree to abide by the terms and conditions below (the “Terms”). If you do not agree to all of the Terms, please do not use the Service.
The Fair Use Policy has been implemented so that we can deliver a broadband service that is fast and reliable to all our guests.
We monitor the performance of our network and may restrict the amount of bandwidth available to very heavy users during busy periods to ensure that the majority of our guests have a good experience.
Why have a Fair Use Policy?
Some customer’s usage is in excess of that expected from normal home use and this may impact on the service level to others particularly at busy times. This may be due to high use of file sharing software or heavy downloads of music and films.
Will I be affected by the Fair Use Policy?
If you don’t use file sharing software or download large files from the Internet it’s unlikely you’ll ever be affected by our policy. If you do, all we request is that you do so with consideration for other customers sharing the network, for instance, downloading outside peak hours.
What happens if my use is very high?
If your usage is frequently high and impacts our network, and the experience of other guests, in a negative way then we will get in touch with you to ask you to change your behaviour.
How can I manage my usage more efficiently?
If you intend to use your broadband connection for downloading large files we suggest you try and do this outside of peak hours.
1.1 We will use our reasonable endeavours to make the Service available 24 hours a day, however we will not be liable if for any reason the Service is not available at any time or for any period. Access to the Service may be suspended at any time. If you require any assistance in relation to the Service, you should contact reception by dialing ‘0’ on your telephone.
2.1 You will keep confidential any access codes or passwords provided to you in order to access the Service, and will not disclose them to any other person for any reason. You will be responsible for any loss that arises from you losing, misusing or otherwise disclosing any such access codes or passwords.
2.2 The Service is intended to allow you to access the internet in order to use, amongst other things, the worldwide web, e-mail, messaging services and chatrooms. You undertake to us that your behaviour while using the Service will be lawful, honest and proper. Without prejudice to any other provision of this agreement, we may terminate your use of the Service at any time without notice if we become aware of any behaviour that has a negative impact on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing.
2.3 Without prejudice to the generality of paragraph 2.2 above, you may not:
2.3.1 use the Service for any illegal purpose;
2.3.2 access or attempt to access the Service via more than one device;
2.3.3 access or attempt to access the Service provided to any other customer;
2.3.4 use the Service in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent;
2.3.5 exceed the download limitations relevant to the particular period of Service purchased by you; or
2.3.6 resell, or attempt to resell, the Service to any third party.
BREACH OF THE AGREEMENT
We shall investigate any suspected breach of the agreement by you, and reserve the right to take such action as we, in our sole discretion deem appropriate, including suspension or withdrawal of the Service with immediate effect and without notice to you.
4.1 You acknowledge that your use of the Service is at your own risk. The Service is provided on an “as-available” basis, and to the fullest extent permitted by law, we hereby exclude all and any warranties or conditions of any kind, whether express or implied, in respect of the Service and any content or data obtained or downloaded from it. Without prejudice to the foregoing generality:
4.1.1 we do not warrant that the Service will be uninterrupted, timely, secure or error-free at all times or will meet your requirements; and
4.1.2 we are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using the Service.
4.2 The disclaimer under this paragraph 4 is without prejudice to your statutory and other rights as a consumer.
5.1 Nothing in this agreement shall exclude or limit your or our liability for death or personal injury.
5.2 Subject to paragraph 5.1, we shall not be liable to you in contract, tort or otherwise arising in connection with this agreement for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, any special, indirect or consequential losses or any destruction or loss of data.
5.3 Our liability to you shall be restricted to the amount of fees you have paid to us in connection with the Services.
5.4 If any part of the Service is not available to you through no fault on our part or where the failure, suspension or withdrawal of the Service is beyond our reasonable control, we shall not be obliged to pay any compensation to you.
5.5 You will indemnify us against all and any losses or claims arising from any breach of the agreement by you, and against any claims or legal proceedings arising from your use of the Service which are brought or threatened against us by another person.
6.1 We reserve the right to amend this agreement at any time.
6.2 You acknowledge and agree that all intellectual property rights (including, but not limited to copyrights (including rights in software), trade marks, database rights, patents and inventions) in and relating to the Service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
6.3 We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
6.4 If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions will nevertheless remain in full force and effect.
6.5 This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.
BY ACCESSING OUR WIFI YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD, ACCEPTED AND AGREED TO BEING BOUND BY THE FOREGOING TERMS AND CONDITIONS OF USE